Service as It Should Be
We founded Inzo LDN with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Returns and Refunds
If you are not happy with your purchase, we will accept a return of an unused product within 14 days. Once we receive the returned item Inzo LDN will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Inzo LDN will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
How It Works
We aim to ship your order the same or next working day. However, please allow 1-2 days for the order to process from the time you complete your order.
Once the order has processed we will ship your order via tracked shipment. Once we have received a tracking number we will update this on your order which you will be notified off via email. Please allow up to 48 hours for the tracking information to become available from the mail service provider.
We aim to get your product to you within 5-7 business days. Please take into consideration any delays that may be caused by events such as national holidays.